Shipping and Delivery

Looking for shipping information or need help with a delivery? We’re here for you. At Lululemon Canada, we deliver premium athletic wear to doorsteps across the country — from Vancouver to Halifax and everywhere in between. Below you’ll find everything you need to know about our shipping options, fees, delivery timelines, and what to do if something doesn’t go as planned.

Shipping Options and Fees

We offer multiple shipping options so you can choose the speed that works best for you. All prices are in Canadian dollars (CAD) and apply to deliveries within Canada only.

Delivery timelines shown above are estimates based on business days (Monday to Friday, excluding Canadian statutory holidays). Processing time of 1–2 business days is included in the estimates above. The delivery date shown at checkout is calculated based on your specific shipping address and the shipping method you select.

Free Shipping Across Canada

Enjoy free standard shipping on all orders over $150 CAD. No promo code needed — the discount is automatically applied at checkout when your cart total meets the threshold before taxes. Free shipping applies to standard delivery only; express and priority shipping fees still apply regardless of order total.

Where We Ship

We ship to all provinces and territories across Canada, including:

• All 10 provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador
• All 3 territories: Yukon, Northwest Territories, and Nunavut
• P.O. Boxes and rural addresses (standard shipping only; express and priority are not available for P.O. Boxes)

Please note that deliveries to remote or northern communities may take additional time due to limited carrier access in those regions. We do not ship to international addresses at this time — our store exclusively serves Canadian customers.

Order Processing

Once your order is placed and payment is confirmed, our warehouse team begins preparing your items for shipment. Here’s what to expect:

1. Order Confirmation: You’ll receive a confirmation email with your order number and summary within minutes of placing your order.
2. Processing: Orders are processed within 1–2 business days. During peak periods (holidays, special promotions), processing may take an additional 1–2 days.
3. Shipping Notification: Once your order ships, you’ll receive an email with your tracking number and a link to track your package in real time.
4. Delivery: Your package is on its way! Use the tracking link to monitor its progress to your door.

Orders placed after 2:00 PM EST on a business day, or on weekends and holidays, will begin processing on the next business day.

Tracking Your Order

Every order shipped from Lululemon Canada includes full tracking. Once your package is dispatched, you’ll receive a shipping confirmation email with a tracking number. You can use this number to follow your package’s journey through our carrier’s website. If you’ve created an account with us, you can also check your order status anytime by logging into My Account and viewing your order history.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier’s system.

Shipping Delays

While we do our best to ensure every order arrives on time, shipping delays can occasionally occur due to factors beyond our control, including:

• Severe weather conditions or natural disasters
• Carrier service disruptions or high volume periods
• Canadian statutory holidays
• Incorrect or incomplete shipping addresses
• Customs processing for shipments to remote areas

If your package hasn’t arrived within the estimated delivery window, please check your tracking information first. If the tracking shows no updates for more than 5 business days, contact our support team with your order number and we’ll investigate immediately.

Missing or Lost Packages

If your tracking shows your package as delivered but you haven’t received it, here are a few steps to try before reaching out to us:

1. Check around your delivery area — porches, side doors, garages, and with neighbours
2. Look for a delivery notice or slip that may indicate the package was left at a nearby pickup location
3. Wait 24 hours, as carriers sometimes mark packages as delivered slightly before the actual drop-off
4. Check with other household members who may have received the package

If you still can’t locate your package after following these steps, please contact us within 15 days of the delivery date. We’ll work with the carrier to locate your order or arrange a resolution.

Damaged or Incorrect Items

We take great care in packaging every order, but if your items arrive damaged or you received something different from what you ordered, we want to make it right. Please contact us within 7 days of receiving your order with the following information:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item(s)

Our team will review your case and arrange a replacement or refund as quickly as possible. For full details on returns and exchanges, please visit our Returns and Refunds page.

Multiple Shipments

Depending on item availability and warehouse locations, your order may be shipped in multiple packages. Each package will have its own tracking number, and you’ll receive a separate shipping notification for each. Don’t worry if your items arrive on different days — this is normal and ensures you receive your order as quickly as possible.

Shipping Tips

• Double-check your address: Make sure your shipping address, including apartment or unit number and postal code, is accurate before completing checkout. We cannot redirect packages once they’re in transit.
• Choose a secure delivery location: If you’re not home during typical delivery hours, consider shipping to your workplace or a trusted neighbour’s address.
• Save on shipping: Add items to your cart to reach the $150 free shipping threshold and save on delivery costs.

Need Help?

Our customer support team is here to help with any shipping questions or concerns. Reach out to us through our Contact Us page and we’ll get back to you within 24–48 hours. You can also browse our Ordering page for information about placing and managing orders, or visit Returns and Refunds for our return policy.