Contact Us — Lululemon Canada
We are here to help with any questions, concerns, or feedback you may have. The Lululemon Canada customer support team is committed to providing prompt and helpful assistance to our Canadian customers. Choose the contact method that works best for you.
Get in Touch
Live Chat
For immediate assistance, use our Live Chat feature available Monday to Friday from 8:00 AM to 10:00 PM EST, Saturday from 9:00 AM to 8:00 PM EST, and Sunday from 10:00 AM to 6:00 PM EST. Click the chat icon on any page to start a real-time conversation with a member of our team.
Email Support
Send us an email and our team will respond within 24–48 business hours. When reaching out, please include your order number (if applicable), a detailed description of your question or concern, and any relevant photos or screenshots. This helps us resolve your inquiry as quickly as possible.
Contact Form
Use the form below or on this page to submit your inquiry directly. Fill in your name, email address, subject, and message. Our team reviews all submissions and will get back to you promptly.
Common Topics
Before reaching out, you may find the answer to your question on one of these pages:
- Order Questions: Visit our Ordering page for information about placing, modifying, or tracking orders
- Shipping Info: Check our Shipping and Delivery page for rates, delivery times, and tracking
- Returns: Review our Returns and Refunds Policy for return eligibility and instructions
- Payment: Visit our Payment page for accepted methods and billing questions
- Sizing: Use our Product and Sizing Guide for measurements and fit advice
- Gift Cards: Check our Gift Cards page for purchasing, redemption, and balance inquiries
- Programs: Learn about discounts on our Programs and Discounts page
Business Hours
Our customer support team is available during the following hours (Eastern Standard Time):
- Monday to Friday: 8:00 AM – 10:00 PM EST
- Saturday: 9:00 AM – 8:00 PM EST
- Sunday: 10:00 AM – 6:00 PM EST
Messages received outside of business hours will be addressed on the next business day. During peak seasons and Canadian holidays, response times may be slightly longer.
Feedback and Suggestions
We value your feedback and are always looking to improve the Lululemon Canada shopping experience. If you have suggestions about our products, website, or service, please share them with us. Your input helps us serve you better and shapes the future of Lululemon in Canada.
Business Inquiries
For partnership, media, or corporate inquiries, please use the contact form and select the appropriate subject category. For wholesale and strategic sales opportunities, visit our Strategic Sales page. For affiliate and creator partnerships, visit our Affiliates and Creators page.