Privacy Policy — Lululemon Canada

Last Updated: November 2024

At Lululemon Canada, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lululemoncanada.ca, place an order, or interact with our services. This policy is designed to comply with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from third-party sources.

Information You Provide

  • Account Information: Name, email address, password, and phone number when you create an account
  • Order Information: Shipping address, billing address, and payment details when you make a purchase
  • Communication Data: Information you provide when contacting us, including through live chat, email, or contact forms
  • Profile Data: Preferences, wishlist items, and sizing information you save to your account
  • Survey and Feedback: Responses to surveys, product reviews, and feedback you submit

Information Collected Automatically

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, and search queries on our site
  • Location Data: Approximate geographic location based on your IP address
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery across Canada
  • Managing your account and providing customer support
  • Sending order confirmations, shipping notifications, and tracking updates
  • Personalizing your shopping experience and product recommendations
  • Sending promotional emails and newsletters (with your consent)
  • Improving our website, products, and services
  • Preventing fraud and ensuring the security of transactions
  • Complying with Canadian legal obligations and tax requirements

Cookies and Tracking Technologies

Lululemon Canada uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential Cookies: Required for basic website functionality, such as shopping cart and checkout
  • Analytics Cookies: Help us understand how visitors use our site to improve performance
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
  • Preference Cookies: Remember your settings and preferences for a personalized experience

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Companies that help us operate our business, such as payment processors, shipping carriers, and email service providers
  • Analytics Partners: Services that help us analyze website usage and improve our platform
  • Legal Requirements: When required by Canadian law, court order, or governmental regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are required to protect your information and use it only for the purposes for which it was shared.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing (PCI DSS compliant), firewalls, and regular security audits. While no method of electronic transmission or storage is 100% secure, we take all reasonable steps to safeguard your data.

Your Rights Under Canadian Law

Under PIPEDA and applicable provincial privacy legislation, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete personal information
  • Withdrawal of Consent: Withdraw your consent for certain uses of your information, such as marketing emails
  • Deletion: Request the deletion of your personal information, subject to legal obligations
  • Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us with your request. We will respond within 30 days as required by Canadian law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum period as required by Canadian tax laws.

Children’s Privacy

Lululemon Canada does not knowingly collect personal information from children under the age of 13. If we discover that we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our privacy team. You may also refer to our Terms of Use for additional information about using lululemoncanada.ca.