Accessibility Statement — Lululemon Canada

Lululemon Canada is committed to ensuring digital accessibility for all Canadians, including people with disabilities. We continuously work to improve the usability and accessibility of our website, lululemoncanada.ca, to provide an inclusive online shopping experience for everyone.

Our Commitment

We believe that every person in Canada should have equal access to our products and services. Lululemon Canada is committed to meeting or exceeding the accessibility requirements set out by the Accessibility for Ontarians with Disabilities Act (AODA), the Accessible Canada Act (ACA), and provincial accessibility legislation across Canada. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

Accessibility Features

We have implemented the following accessibility features on lululemoncanada.ca to ensure a better experience for all users:

  • Keyboard Navigation: Our website can be navigated using a keyboard alone, without requiring a mouse
  • Screen Reader Compatibility: Content is structured with proper headings, landmarks, and ARIA labels to work with screen readers
  • Alternative Text: All product images include descriptive alt text for users who rely on screen readers
  • Colour Contrast: We maintain sufficient colour contrast ratios between text and backgrounds for readability
  • Resizable Text: Text can be resized up to 200% without loss of content or functionality
  • Focus Indicators: Visible focus indicators are provided for interactive elements when navigating by keyboard
  • Form Labels: All form fields have clear, descriptive labels for screen reader users
  • Consistent Navigation: Navigation menus are consistent across all pages for predictable browsing

Canadian Accessibility Standards

Lululemon Canada respects and adheres to federal and provincial accessibility legislation, including:

  • Accessible Canada Act (ACA): Federal legislation aimed at creating a barrier-free Canada by 2040
  • AODA (Ontario): Integrated Accessibility Standards Regulation requiring accessible web content
  • Accessibility Act (Nova Scotia): Provincial accessibility standards for goods and services
  • Accessibility Act (Manitoba): Provincial requirements for accessible customer service
  • Accessibility Act (British Columbia): Provincial legislation promoting inclusion and accessibility

Ongoing Efforts

Accessibility is an ongoing commitment, not a one-time achievement. We regularly:

  • Conduct accessibility audits of our website using automated tools and manual testing
  • Test with assistive technologies including screen readers, magnifiers, and voice control software
  • Train our development team on accessibility best practices and WCAG guidelines
  • Review and update our accessibility practices as standards evolve
  • Incorporate accessibility into the design and development process for all new features

Alternative Shopping Options

If you encounter any barriers while shopping on our website, we want to make sure you can still access our products. You can:

  • Use our Live Chat to get assistance placing an order
  • Contact us by email, and a representative will help you complete your purchase
  • Visit a Lululemon store near you for in-person shopping assistance

Feedback

We welcome your feedback on the accessibility of lululemoncanada.ca. If you encounter any accessibility barriers, have suggestions for improvement, or need content in an alternative format, please contact us. We take all feedback seriously and use it to improve our website for all Canadian visitors. We aim to respond to accessibility feedback within 5 business days.