Returns and Refunds Policy — Lululemon Canada
At Lululemon Canada, we want you to be completely satisfied with every purchase. If something does not meet your expectations, our returns and refunds policy makes it easy to return or exchange items. We stand behind the quality of our athletic apparel and accessories, and we are here to help if anything is not right.
Return Eligibility
Items purchased from lululemoncanada.ca may be returned within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be free from pet hair, deodorant marks, and odours
- Items must be returned in their original packaging where possible
- Proof of purchase (order confirmation email or receipt) is required
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned. These include:
- Underwear and swimwear (unless defective)
- Face masks and personal care items
- Gift cards
- Final sale or clearance items marked as non-returnable
- Items that have been altered, hemmed, or customized
How to Start a Return
Starting a return with Lululemon Canada is simple. Follow these steps to initiate your return:
- Log in to your Lululemon Canada account
- Navigate to your order history and select the order containing the item you wish to return
- Select the item(s) you would like to return and choose your reason
- Print the prepaid return shipping label provided
- Pack the item(s) securely in the original or a suitable shipping box
- Attach the return label and drop the package at the designated carrier location
If you checked out as a guest, contact our support team with your order number to arrange a return.
Return Shipping
Return shipping within Canada is available at a flat rate of $7.95 CAD, which is deducted from your refund amount. In cases where the return is due to a defective item or an error on our part, return shipping is completely free. We use trusted Canadian carriers to ensure your return reaches our warehouse safely.
Refund Processing
Once we receive your returned item at our Canadian warehouse, our team will inspect it within 3–5 business days. After the inspection is approved, your refund will be processed as follows:
- Credit/Debit Card: Refund issued to the original card within 5–10 business days
- PayPal: Refund issued to your PayPal account within 3–5 business days
- Store Credit: Issued immediately via email and can be used on your next order
Please note that your bank or financial institution may take additional time to post the refund to your account. Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you would like a different size or colour, we recommend placing a new order for the desired item and returning the original. This ensures you get your new item as quickly as possible without waiting for the exchange to process. Your new order will ship right away while we process your return separately.
Defective or Damaged Items
At Lululemon Canada, quality is our priority. If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the defect or damage. We will arrange a free return and send you a replacement or issue a full refund including original shipping costs. We take product quality seriously and appreciate your feedback to help us maintain our high standards.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, first check your bank account or credit card statement again. Then contact your bank or credit card company, as processing times vary. If you have done both and still have not received your refund, please reach out to our team and we will investigate promptly.
Need Help?
If you have any questions about our returns and refunds policy, our Canadian customer support team is happy to help. Visit our Contact Us page or check our Ordering page for more information about placing and managing orders.